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Working In Customer Service

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Ever since I can remember, I've always been a rather shy person. I didn't make friends easy because I would always remain quiet and would go along minding my own business for the most part. Unfortunately that meant that I didn't have any friends throughout my grade school years. After a while I got used to my solidarity.

After graduating high school I went to college andgot my first real full time job working at a call center specializing in physician referrals for major hospitals throught the united states. During the interview, the people who interviewed me asked me questions about empathy towards others. I answered them with the truth which was I'm very empathetic with others and can easily see myself in their shoes. I added that I'm naturally caring and would love to help people in need which was the truth. I thought I was going to love the job. Then reality hit. Not only were we obligated to gather personal information such as name, addresses, birth days, and emails, but we had to follow scripts word for word. The callers hated the intrusiveness and some were rather abusive when asked. I was called an *****, told I had a strong accent, and yelled at rather frequently. It got to the point where I was afraid to ask people for their information. I remember feeling extremely nervous going to work everyday. My stomach hurt and my mind would constantly think about all those negative conversations with callers.

One day in particular I remember getting to work. And only after the first call, my eyes watered and I ran to the restroom to cry. It was completely uncontrollable and seemed to come out of nowhere.

The job sucked because it felt I wasn't really helping people. But rather getting their information so the hospital could flood them with unnecessary advertisements. In addition to that, people weren't at all what I thought they would be. So many were incredibly rude and constantly treated me as if I were completely unimportant and an annoyance to them.

That was over 3 years ago and I can still feel the effects today. I feel more anxiety than ever when talking to people. I feel that I can't predict when they will turn hostile and start belittling

At my current job I work at a university computer help desk. Although I have greater freedom to say what I want in this job, I can still feel myself getting nervous when asking customers certain things ortelling them no. I still get a nervous feeling in my stomach when my phone beeps to take a call.

After working in these two customer service jobs, I feel i have become very bitter. I hate people because of how much they whine (an attribute I thought only children possessed but grew out of) and complain and how ignorant they can be.

I'm tired of working customer service but I'm not sure if any other job would be different.

I'm certain I've developed mild to severe depression. Additionally I feel my self esteem is lower than its ever been.

I do t know what to do. I want to quit and focus on something else. But I have no idea what.

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Your not alone, I have seen perfectly non mentally ill people break down and cry from working customer service, I had to incorporate customer service into my my former service dept when I worked. The customers were utterly cold, dishonest, manipulative, and rude (much like dating) haha. but seriously, I will NEVER EVER work another customer service job as long as I live.

So don't feel like it's just you, cause it's not! :smile:

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Your job where you had to gather information from callers sounded very difficult. One thing about customer service it's important to remember is that it's become kind of a catch all term for lots of different sorts of jobs. Even though you may have done one or two things in "customer service" that you truly hated, you might find something else under the same label that suits you just fine. Of course, you might look somewhere else completely. But if you don't want to have to deal with people who are grumpy or irritable or rude, then try to stay clear of any service industry where you are put in a position to help them. I'm beginning to think it's just human nature to be annoyingly and egotistically rude.

I have worked in customer service for almost 30 years (I started in psych nursing 5 years before that, and consider that a kind of customer service, too) in a few different capacities. Technically, I do it now, but have no direct customer contact at all. I do provide a service to clients, but it is indirectly through the processing of medical reports and responding to inquiries to requests in a customer queue. Much nicer than having to deal directly with someone who is screaming at me and calling me names. LOL

I did many years of direct phone work, though. It's true that there are all kinds of people you have to deal with in the industry, and many of them can be rude and difficult to get along with. After all, oftentimes, they are calling you because they have a problem. They are usually ****** off to start with, so it's generally up to the customer service rep to settle them down and help them out.

That's just how I go into every call. Figuring that the person on the other end is unhappy and needs my help. Usually things can only get better from there. :-) I'm not let down as far as expectations go, and my responses are much more helpful. One thing I noticed in my early years in customer support (and sometimes still, on bad days) is that when I let someone who is rude get to me, I tend to respond in kind. Makes both of us miserable. It's harder said than done, I know.

Good luck in finding something that suits you.

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