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BennieEddie

New Job - Not Impressed!

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I started a new job around ten days ago. My work experience and knowledge comes from mental health background. This new role includes outreach human trafficking. A subject I have zero experience and knowledge on.

I took on this new role as it offered better salary than my last job. No weekend working and proper office hours. So I felt it could offer a better stablity whilst I study outside of work preferrably in the evenings.

I was informed new staffs are joining due to the expansion of the service. 

On my first day, I was so overwhelmed by the amount of information thrown at me. I ended up being sick during my lunch break.

The second day, I was asked to shadow someone. This role includes outreach in all parts of London. So it will include meeting with victims of human trafficking. You meet with them in local places. You give them money and support them whilst the home office makes a decision.

I was overwhelmed to learn that each worker gets given a payment card to withdrawel money and has to carry around a lot of money for the client's. It's quite a huge responsibility as when giving over payments to clients in public places. This can make you a target for someone to rob you when they know and watch you with money.

I have been shadowing different people. The worker's have a background in working with this client group in their previous roles. They have the experience and knowledge and do their work really well. 

These client's - there are a lot of challenges that I feel so unqualified to deal with. Client's can't speak English. Client's don't have proper housing. Client's don't have GP surgery's. 

All the worker's seem to have the knowledge and experience in supporting the clients. When they get given new client's, they know the right questions to ask.

On my third day into the new role. I was allocated a caseload of 15 clients. I began to feel incredibly overwhelmed and shocked to learn the fast pace with wanting to throw new staff into the deep end so quickly without having the revelant training.  

15 client's I have been allocated - some can't speak English. Some are pregnant. All need money. 

I feel incredibly out of my depth. I don't have the experience nor knowledge in supporting them. I feel so overwhelmed with just having 15 clients thrown at me at just my third day into the new job.

I have also learnt due to the paperwork overload. People are staying much later after they should be working. Staff whom are contracted to work from Monday to Friday are in fact coming into the office on their weekend off just to complete their paperwork. Management are aware of this but don't care. I feel so disgusted and not impressed as this can cause staff to burn out quickly.

Staff who are working over their hours are not getting paid for overtime. Instead they are just allowed one toil day off per month.

The client's I have taken on - I was shocked to observe their previous Support Worker has given them their personal number to keep in contact with them. The worker has done everything for one particular client to the point this client is phoning the worker up and becoming to clingy. I pointed out to the worker boundaries are needed. We are to empower the client's and not do everything for them. I have now being left to pick up the pieces of bad habits to the previous worker has done to the clients. That's pressure I don't need.

I spoke to my manager about how I am feeling. She was incredibly scared in case I resign. She informed me they have a high staff turnover. 

One new staff started three weeks ago. By the third day into the new role, he resigned.

Every week there is an email that someone is leaving.

She has promised me she is there to support me. But I'm just not feeling I will remain long in this new job.

I'm highly tempted in resigning within the next day or so. I feel overwhelmed, stressed, cheated, under qualified and not impressed with what I have seen so far. 

I don't have the knowledge, tools nor experience to support one client little than 15 clients.

I'm feeling extremely regrettful with leaving my last job. They are struggling at the moment as they have low staff. I'm tempted with asking HR for my old job back as I miss my old job and team so much. I wish I had stayed as I loved my old job so much. 

Any advice?

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Hi @BennieEddie,

The easy option is to quit.  If it really starts to get to you then I would explore that route.  If this is a transfer back to the old position, be careful.  I would also start networking with people in your field just in case.

I have been thrown in over my head and had to learn on the fly a few times.  My current position is like being a 2LT in the army or marine corps where the guys you are overseeing have more experience than you.

I have worked in the oil fields a few times.  My first time I was way over my head.  I had to change my thinking on a lot of things and decided the money was worth the stress.  I learned to prioritize and divide and conquer.  I also learned to work in parallel (update the well log while the chemicals are reacting to the sample under the microscope). 

Direct your focus to the most important tasks overall.  Make a priority list and change it as needed. 

Yes you will make mistakes and sometimes big ones.  Do not let them get you down.  Learn and try as you go. 

 

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Here is my thought - is doing good in the world important to you? Why did you take the job?

The beginning of any job is difficult and this one sounds like a huge change for you. I would give it a bit of time and see if things get better, My job is pretty stressful and I am overworked a lot of the time - but I look at the people we help and it makes it worthwhile.

I hope it gets better soon and if it does not - leave - there are other jobs.

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6 minutes ago, JessiesMom said:

Here is my thought - is doing good in the world important to you? Why did you take the job?

The beginning of any job is difficult and this one sounds like a huge change for you. I would give it a bit of time and see if things get better, My job is pretty stressful and I am overworked a lot of the time - but I look at the people we help and it makes it worthwhile.

I hope it gets better soon and if it does not - leave - there are other jobs.

It's all good and all to want to look after overs, but you need to think of yourself first and for most.

Thank you both for your replies.

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Hi- Take one day at a time. Be gentle with yourself. You may have some mistakes, that’s normal because you are new at this job but sooner you will get used to it.

I hope you will enjoy it or if you think you really need to find another job then try to do so. I hope things will get better soon. Please update us, God bless.

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Is this somewhere you can see yourself working in 6 months? a year? And if so do you see yourself happy or stressed? 

A better salary is good and all but not if it is mentally and emotionally draining. It's great to help other people but you also need to look out for yourself. 

If you want your old job back go talk to them. Or even just keep an eye out for another job. 

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3 hours ago, ICanDoThis said:

Is this somewhere you can see yourself working in 6 months? a year? And if so do you see yourself happy or stressed? 

A better salary is good and all but not if it is mentally and emotionally draining. It's great to help other people but you also need to look out for yourself. 

If you want your old job back go talk to them. Or even just keep an eye out for another job. 

Exactly.  Always be poking around for new opportunities.

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I had a similar "grass is greener" situation many years ago.  Though more, I suppose, prestigious than the previous, I DID go back to the old employer as they faced a situation similar to what you described...and managed a small raise in the bargain.  The pressure from a nasty supervisor and detached management was intolerable.

Interestingly, too, yeah, I was still doing shifts all over the place and even on-call sometimes.  But the environment made all the difference.

My old job (and bosses) were thrilled to have me back.  It felt like going home.

 

Edited by MarkintheDark

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Well I did approach my old employer. I contacted HR and my Team Leader.

I was informed I would have to re-apply for the job when the advert comes out. 

In the meantime, my TL is going to ensure I come back to do bank work with my old service. 

I've also resigned from my new employer. 

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15 minutes ago, BennieEddie said:

Well I did approach my old employer. I contacted HR and my Team Leader.

I was informed I would have to re-apply for the job when the advert comes out. 

In the meantime, my TL is going to ensure I come back to do bank work with my old service. 

I've also resigned from my new employer. 

Sounds good.  Your new job seemed pretty risky.

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