Anyways she was extremely rude to me. Yelling cursing and so on. I work on a military base so she is a scary ex-Marine. She was going to be traveling and would go right past another base. I found out they had the item in stock and got her all the contact information needed for the other base. She then went off again on how she thought this was going to help her any? Honestly I didn't know what else I could do. Her husband was with her. He was annoyed but realized she was being a total b*tch and told her to back off.
On the way out she said she was going to report me. Another co-worker from another department was in the parking lot and she started yelling at him too and demanded our boss' phone number.
I didn't cry in front of the customers but I was shaken after she left. I walked out to the bathroom and patted my eyes with a damp cloth. I was going to be alright. But then my supervisor (boss' assistant) calls me up on the phone wondering what happened and if I was alright. I guess my co-worker told her (and the whole admin. office) what happened in the parking lot and said the customer was making a scene in public. That did it. I was then very embarrassed because eveyone found out what happened. I tried not to cry on the phone but I couldn't help it.
I'm so embarrassed. I would have got over it but my supervisor's phone call set me off. She's a sweet lady and was genuinely concerned for me. This is my first job out of college so she looks out for me as well. She told me not to worry and that people can be unreasonable. Still, I didn't want to cry in front of her because it makes me appear weak. My life in general hasn't been going well lately and I've been under a lot of stress. I'm also off of my anti-depressants at the moment so it really doesn't take much to set me off. Especially when I'm under attack like this.
Do you think my boss will see me as weak? I didn't cry in front of customers or co-workers so no one actually saw me crying. I'll see her tomorrow so she'll probably ask me what happened. Once she could tell I was crying over the phone she stopped questioning me about what happened because the questions were obviously upsetting me. I'm just concerned because my boss and supervisor recently selected me for a promotion. Maybe they'll reconsider if they don't think I can deal with difficult people.
Thanks for any help or advice.
Edited by Alli77, 01 August 2012 - 08:11 PM.